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Evidence Guide: MSS407006 - Build relationships between teams in an operations environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407006 - Build relationships between teams in an operations environment

What evidence can you provide to prove your understanding of each of the following citeria?

Identify organisational relationships

  1. Map actual and intended process flows within and between teams.
  2. Map actual and intended communication/information/data flows within and between teams.
  3. Identify and map other interactions (actual and intended) within and between teams.
  4. Determine the consequences in terms of customer benefit of intended flows/interactions.
  5. Determine the consequences in terms of customer benefit of the actual flows/interactions.
Map actual and intended process flows within and between teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map actual and intended communication/information/data flows within and between teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and map other interactions (actual and intended) within and between teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the consequences in terms of customer benefit of intended flows/interactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the consequences in terms of customer benefit of the actual flows/interactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster cooperation within team

  1. Present relationships information to team members.
  2. Discuss areas where greater cooperation would yield benefits.
  3. Agree on ways to achieve greater cooperation in these areas.
  4. Facilitate team implementation of agreed changes.
Present relationships information to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss areas where greater cooperation would yield benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on ways to achieve greater cooperation in these areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team implementation of agreed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster cooperation between teams

  1. Present relationships information to teams/team representatives.
  2. Discuss areas where greater cooperation would yield benefits.
  3. Agree on ways to achieve greater cooperation in these areas.
  4. Obtain any necessary approvals for proposed changes.
  5. Facilitate implementation by teams of agreed changes.
Present relationships information to teams/team representatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss areas where greater cooperation would yield benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on ways to achieve greater cooperation in these areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any necessary approvals for proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate implementation by teams of agreed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of tension, conflict or competition

  1. Examine team and individual key performance indicators (KPIs) for sources of conflict/competition.
  2. Examine flows and interactions for possible sources of conflict and competition.
  3. Observe interactions between team members and identify tensions, conflicts and competition.
  4. Observe interactions between teams and identify tensions, conflicts and competition.
  5. Observe response to change and resistance to change.
Examine team and individual key performance indicators (KPIs) for sources of conflict/competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine flows and interactions for possible sources of conflict and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between team members and identify tensions, conflicts and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between teams and identify tensions, conflicts and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe response to change and resistance to change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reduce causes of tension, conflict or competition

  1. Draft modified KPIs to reduce causes of conflict and competition.
  2. Draft modified systems causing conflicting flows and interactions.
  3. Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition.
  4. Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition.
  5. Obtain any required approvals for suggested/drafted changes.
  6. Facilitate the implementation of the agreed solutions.
  7. Take actions to ensure agreed changes become standard practice.
Draft modified KPIs to reduce causes of conflict and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft modified systems causing conflicting flows and interactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any required approvals for suggested/drafted changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of the agreed solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take actions to ensure agreed changes become standard practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify organisational relationships

1.1

Map actual and intended process flows within and between teams.

1.2

Map actual and intended communication/information/data flows within and between teams.

1.3

Identify and map other interactions (actual and intended) within and between teams.

1.4

Determine the consequences in terms of customer benefit of intended flows/interactions.

1.5

Determine the consequences in terms of customer benefit of the actual flows/interactions.

2

Foster cooperation within team

2.1

Present relationships information to team members.

2.2

Discuss areas where greater cooperation would yield benefits.

2.3

Agree on ways to achieve greater cooperation in these areas.

2.4

Facilitate team implementation of agreed changes.

3

Foster cooperation between teams

3.1

Present relationships information to teams/team representatives.

3.2

Discuss areas where greater cooperation would yield benefits.

3.3

Agree on ways to achieve greater cooperation in these areas.

3.4

Obtain any necessary approvals for proposed changes.

3.5

Facilitate implementation by teams of agreed changes.

4

Identify sources of tension, conflict or competition

4.1

Examine team and individual key performance indicators (KPIs) for sources of conflict/competition.

4.2

Examine flows and interactions for possible sources of conflict and competition.

4.3

Observe interactions between team members and identify tensions, conflicts and competition.

4.4

Observe interactions between teams and identify tensions, conflicts and competition.

4.5

Observe response to change and resistance to change.

5

Reduce causes of tension, conflict or competition

5.1

Draft modified KPIs to reduce causes of conflict and competition.

5.2

Draft modified systems causing conflicting flows and interactions.

5.3

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition.

5.4

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition.

5.5

Obtain any required approvals for suggested/drafted changes.

5.6

Facilitate the implementation of the agreed solutions.

5.7

Take actions to ensure agreed changes become standard practice.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify organisational relationships

1.1

Map actual and intended process flows within and between teams.

1.2

Map actual and intended communication/information/data flows within and between teams.

1.3

Identify and map other interactions (actual and intended) within and between teams.

1.4

Determine the consequences in terms of customer benefit of intended flows/interactions.

1.5

Determine the consequences in terms of customer benefit of the actual flows/interactions.

2

Foster cooperation within team

2.1

Present relationships information to team members.

2.2

Discuss areas where greater cooperation would yield benefits.

2.3

Agree on ways to achieve greater cooperation in these areas.

2.4

Facilitate team implementation of agreed changes.

3

Foster cooperation between teams

3.1

Present relationships information to teams/team representatives.

3.2

Discuss areas where greater cooperation would yield benefits.

3.3

Agree on ways to achieve greater cooperation in these areas.

3.4

Obtain any necessary approvals for proposed changes.

3.5

Facilitate implementation by teams of agreed changes.

4

Identify sources of tension, conflict or competition

4.1

Examine team and individual key performance indicators (KPIs) for sources of conflict/competition.

4.2

Examine flows and interactions for possible sources of conflict and competition.

4.3

Observe interactions between team members and identify tensions, conflicts and competition.

4.4

Observe interactions between teams and identify tensions, conflicts and competition.

4.5

Observe response to change and resistance to change.

5

Reduce causes of tension, conflict or competition

5.1

Draft modified KPIs to reduce causes of conflict and competition.

5.2

Draft modified systems causing conflicting flows and interactions.

5.3

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition.

5.4

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition.

5.5

Obtain any required approvals for suggested/drafted changes.

5.6

Facilitate the implementation of the agreed solutions.

5.7

Take actions to ensure agreed changes become standard practice.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more teams, to:

critically examine relationships within and between downstream, upstream and support teams and to take action to improve them

identify relationships/relationship maps

identify sources of conflict/tension

consensus development of improvement plans, including setting of KPIs

implement improvement plans and rechecking subsequent relationships

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate healthy relationships within and between teams, including knowledge of:

competitive systems and practices principles, strategies and techniques

organisational goals, products and processes

types of KPIs, their applications and limits

approval processes within organisation

communication methods across a variety of media and formats, including preparation of formal proposals and negotiations

continuous improvement

process mapping, communication and people interaction mapping

customer perception of value.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Organisational teams include one or more of:

downstream customer teams (internal or external)

upstream supplier teams (Internal or external)

support teams (e.g. maintenance and information technology (IT)).

Cooperation within teams includes one or more of:

assistance with problem solving

dealing with disruptions to flow

dealing with variations of flow level/volume

dealing with variations in quality/quantity/timeliness.

KPIs include one or more of:

reward systems

systems (formal and informal) which encourage some types of behaviour over others.